Administrative Services

Frequently Asked Questions

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FAQ Topics
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    Academic Transcripts

    Q1. What is an academic transcript?

    Q2. How do I apply for an official transcript?

    Q3. How much does it cost and how long does it take?

    Q4. How will I receive my Official Transcript?

    Q5. Is there an e-version of the official transcript?

    Q6. Where can I get help for transcript matters?

    Certification of NUS Documents / Degree Verification

    Q1. How do I request certification of my NUS documents?

    Q2. How do I or my employer verify my degree?

    Q3. I have more questions about degree verification, who should I contact?
    You should email degverify@nus.edu.sg with your queries.

    Collection or Replacement of Degree scroll (Graduated students)

    Q1. Are electronic copies of the degree scroll available?

    Q2. What is the eligibility and collection periods?

    Q3. What are the modes of collection?

    Q4. What information is reflected on my degree scroll?

    Q5. How many copies of the degree scroll, and official transcript will I receive?

    Q6. Can I get a replacement for my degree scroll?

    Q7. I have further queries about the above, who should I contact?
    You should direct your queries to commencement@nus.edu.sg.

    Course Registration

    I have some questions about course registration, who can I contact?
    Please refer to this page for the relevant contacts.

    Financial Aid

    For questions on application of financial aid and the different schemes available, please refer to the Office of Financial Aid’s website.

    Loan of Audio & Visual Equipment

    Registered NUS student organisations may loan audio or visual equipment for use within Kent Ridge Campus.

    These include items like:

    • Projector
    • Portable Projection Screen
    • Wireless PA system
    • Sound Meter

    To facilitate your request, ensure that your event has been approved by your Staff Advisor before submitting the request form.
    Loaning of audio and visual equipment are subject to availability, and submission of the request form only indicates your request to loan.
    Expect a confirmation email in your NUS-ID account in 2 working days.

    Lost & Found

    Lost an item? Found something? Find out what to do here.

    Student Card Replacement

    Q1. Where do I report loss for my student card?

    Q2. How do I replace my lost Student Card?

    Q3. How much do I need to pay for my lost Student Card?

    Q4. Where do I collect my replacement Student Card?

    Q5. Where can I get help for Student Card matters?

    Student Finance

    For questions about student bills, modes of payment, GIRO, fees and more, please refer to the extensive FAQs compiled by the Office of Finance.
    https://www.nus.edu.sg/finance/students/student-finance-matters.html

    Student Pass Matters

    Q1. I am an international student on Student Pass. Where can I get more information on Student Pass?

    Q2. I have graduated. How do I cancel my Student Pass?

    Student Status Letter

    Q1. Who is eligible for the Student Status Letter?

    Q2. How do I obtain a Student Status Letter?

    Q3. Are there any charges to the Student Status Letter?

    Q4. I require a letter to prove that I will be conferred at the end of the semester. How do I submit a request?

    Q5. I am an alumnus. How do I obtain a Certification Letter?

    Q6. Where can I get help for Student Status Letter matters?

    Undergraduate Concession Card

    For more information about the application, extension and replacement of the undergraduate concession card, please refer here.

    Update of Personal Particulars

    Q1. How do I update my personal particulars?

    Q2. Is there a guide I can refer to on this matter?
    Please refer to this user guide.

    Q3. What if I have more questions?
    Please send in your query through this enquiry form.

    Our Dedication & Commitment

    The NUS Office of Student Affairs (OSA) seizes every opportunity to supports the NUS student community through student services, residential admission, clubs, leaders’ training, community engagement, integration and service learning, health and wellness, as well as disability support.

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